Return Policy – BunnyNapo High-End Shoe Store

Effective Date: November 21, 2024

At BunnyNapo, we strive to provide our customers with an exceptional shopping experience and premium-quality footwear. If for any reason you are not satisfied with your purchase, we are here to assist you with returns and exchanges. Please review the details of our Return Policy below.

Business Information:

1. Eligibility for Return

To qualify for a return, the following conditions must be met:

  • Time Frame: Returns must be initiated within 30 days from the date of purchase or delivery.
  • Condition of the Item: The product must be unused, unworn, and in its original condition with all tags, packaging, and accessories intact.
  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

We reserve the right to deny a return if the product shows signs of use, damage, or alterations.

2. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call (315) 482-4405 to request a return authorization.
  2. Return Authorization: Once we confirm your return request, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us.
  3. Shipping the Item: Pack the item securely in its original packaging and ship it to the address provided with your RA number. Return shipping costs are the responsibility of the customer, unless the item is defective or the return is a result of an error on our part.

3. Refunds and Exchanges

  • Refunds: Once your return is processed and inspected, we will issue a refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.
  • Exchanges: If you wish to exchange an item for a different size or color, please initiate a return for the original product and place a new order for the desired item. Exchanges are subject to product availability.

4. Non-Returnable Items

Certain items cannot be returned or exchanged:

  • Sale or Clearance Items: Items purchased at a discount or as part of a final sale are not eligible for return.
  • Custom or Personalized Products: Any item that has been altered, customized, or personalized cannot be returned unless it is defective.

5. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at [email protected] or call (315) 482-4405. We will arrange for a replacement or full refund, including return shipping costs.

6. International Returns

For international customers, please note that returns are subject to the same conditions outlined above. However, return shipping fees and customs duties may vary by country. The customer is responsible for these charges unless the product is defective or damaged.

7. Contact Us

If you have any questions about our return policy or need further assistance, feel free to reach out:

  • Email: [email protected]
  • Phone: (315) 482-4405
  • Mailing Address: 25045 County 3 Rte, La Fargeville, New York, United States

Visit bunnynapo.com for more details or to initiate a return. Thank you for shopping with BunnyNapo!